It is essential that someone is present at the delivery address to receive the order, as our couriers provide an installation service. If you cannot be available to accept the delivery, please contact us to arrange a safe location for your goods.
PO Box Deliveries:
Please note that we are unable to deliver to PO boxes. Please provide a physical address for delivery when placing your order.
In the event that you are not at home, and there is no secure location to leave the goods, you may incur a redelivery fee. This fee covers the cost of rescheduling and making an additional delivery attempt.
Before placing an order, we recommend reviewing our Return, Repairs, and Refunds Policy, which requires reporting any defective goods within 7 days of receipt. Additionally, familiarise yourself with our Terms and Conditions of Sale when making an online purchase.
Our free shipping includes full insurance coverage for products lost or damaged during transit.
If a product is out of stock, delivery will be delayed until the item becomes available.
Vast Furniture reserves the right to charge a cancellation fee for deliveries cancelled by the customer within 48 hours of the scheduled delivery date. This fee covers extra handling and re-warehousing costs for already picked and loaded products.