Deliveries are typically scheduled between 6:00 am and 8:00 pm on weekdays, with occasional weekend deliveries. Our courier will contact you the evening before your scheduled delivery via call or text to confirm the delivery timeframe and ensure someone will be available at the delivery location.If you would prefer to pick up from one of our depot locations, please contact us or select ‘click and collect’ at checkout.

The specific delivery date is determined by your delivery zone, and we will contact you within 48 hours of your purchase to provide this information. If the date is inconvenient, please contact Vast Furniture to request a more suitable date, and we will make every effort to accommodate your needs.

Delivery dates may be subject to change due to unforeseen circumstances. In such cases, we will notify you of the new delivery date via SMS, email, or phone communication.

While most online purchases are shipped within 3-5  business days, some may take longer. You will receive confirmation of the exact delivery date via SMS, phone call, or email.

Our delivery service consists of 2 men and a truck. Goods will be installed at your location providing they can reasonably fit through doorways or in a lift and there are no more than 2 flights of stairs.

Recipient Presence:
It is essential that someone is present at the delivery address to receive the order, as our couriers provide an installation service. If you cannot be available to accept the delivery, please contact us to arrange a safe location for your goods.

PO Box Deliveries:
Please note that we are unable to deliver to PO boxes. Please provide a physical address for delivery when placing your order.

Redelivery Fees:
In the event that you are not at home, and there is no secure location to leave the goods, you may incur a redelivery fee. This fee covers the cost of rescheduling and making an additional delivery attempt.

Important Information:
Before placing an order, we recommend reviewing our Return, Repairs, and Refunds Policy, which requires reporting any defective goods within 7 days of receipt. Additionally, familiarise yourself with our Terms and Conditions of Sale when making an online purchase.

Shipping Insurance:
Our free shipping includes full insurance coverage for products lost or damaged during transit.

Out-of-Stock Products:
If a product is out of stock, delivery will be delayed until the item becomes available.

Cancellation Policy:
Vast Furniture reserves the right to charge a cancellation fee for deliveries cancelled by the customer within 48 hours of the scheduled delivery date. This fee covers extra handling and re-warehousing costs for already picked and loaded products.

Installation is included in our free delivery offer. This means we will install and assemble your piece, if required as per the manufacturer's instructions. We will also remove all packaging materials used in the transport of your goods.

We are currently offering free ‘like for like’ removal of your old furniture piece. This means we are happy to remove your unwanted furniture to make way for your new item. For example if you’ve purchased a dining table and 6 chairs we can take your unwanted table and 6 chairs, saving you time and money.