Ellora Boucle Handspun Rug

Free Delivery Promotion:
Vast Furniture is currently offering a Free Delivery + Free Install + Free Removal offer for customers residing in Cairns through to Sydney coastal regions. Qualifying postcodes only. Minimum Spend applicable.

Delivery Fee and Area:
To calculate your delivery costs, please select your desired products and enter your postcode at the cart page. Shipping costs are based on flat-rate delivery fees. Please note that Vast Furniture only deliver to mainland Australia, we do not deliver to addresses that require barge or off-mainland access. We do not deliver to PO Boxes. It is the duty of the customer to provide Vast Furniture with truthful and accurate details of the delivery destination at the time of checkout. Extra costs will be incurred and charged to the customer for delivery to a property that has more than 3 flights of stairs or to a property which has a longer driveway than a standard and reasonable residential driveway.

Delivery Schedule:
Deliveries are typically scheduled between 6:00 am and 8:00 pm on weekdays, with occasional weekend deliveries. Our courier will contact you the evening before your scheduled delivery via call or text to confirm the delivery timeframe and ensure someone will be available at the delivery location.If you would prefer to pick up from one of our depot locations, please contact us or select ‘click and collect’ at checkout.

Delivery Date:
The specific delivery date is determined by your delivery zone, and we will contact you within 48 hours of your purchase to provide this information. If the date is inconvenient, please contact Vast Furniture to request a more suitable date, and we will make every effort to accommodate your needs.

Delivery Changes:
Delivery dates may be subject to change due to unforeseen circumstances. In such cases, we will notify you of the new delivery date via SMS, email, or phone communication.

Delivery Timeline:
While most online purchases are shipped within 3-5  business days, some may take longer. You will receive confirmation of the exact delivery date via SMS, phone call, or email. 

Delivery Location:
Goods will be delivered solely to the front door of the address. For apartment or unit block deliveries, items will be delivered only to the ground floor foyer.  The driver may provide additional assistance based on accessibility and safety considerations. You must advise Vast Furniture of any accessibility issues at the time of purchase as extra charges may apply. 

Vast Furniture requires the person accepting delivery onsite to be over 18 years of age. This person may be asked to provide the driver with proof of their identity and/or age. If it is proved that this person is under 18 years of age than the products will be returned to our depot and all charges relating to storage and re-delivery will be payable by the customer. This person will need to sign for the goods and confirm that they are in good order and condition at the time of delivery. This person will also need to sign to confirm that no property damage has occurred during the delivery. Delivery will take place at the address listed on the sale invoice. If no one is at home for a scheduled delivery, a delivery fee will apply for all re-deliveries payable by the customer. It is the responsibility of the customer to organise the re-delivery

PO Box Deliveries:
Please note that we are unable to deliver to PO boxes. Please provide a physical address for delivery when placing your order.

Redelivery Fees:
In the event that you are not at home, and there is no secure location to leave the goods, you will incur a redelivery fee. This fee covers the cost of rescheduling and making an additional delivery attempt.

Important Information:
Before placing an order, we recommend reviewing our Return, Repairs, and Refunds Policy, which requires reporting any defective goods within 7 days of receipt. Additionally, familiarise yourself with our Terms and Conditions of Sale when making an online purchase.

Shipping Insurance:
Our shipping includes full insurance coverage for products lost or damaged during transit.

Out-of-Stock Products:
If a product is out of stock, delivery will be delayed until the item becomes available.

Cancellation Policy:
Vast Furniture will charge a cancellation fee for deliveries cancelled by the customer within 48 hours of the scheduled delivery date. This fee covers extra handling and re-warehousing costs for already picked and will be 25% of the total order value.

Change of mind:

Vast Furniture does not accept returned products due to a change of mind. This includes if you simply change your mind, decide you do not like the purchase or have no use for it.

Minor problems: repair or exchange

For a minor failure (including damage during shipping) with the product, you are entitled to:
Have the product repaired within a reasonable time frame by a Vast Furniture approved repair agent or a replacement of the product. If this is not completed within a reasonable time frame or the problem is not fixed you are then entitled to a refund or exchange.

Major problems: refund, repair or exchange

For a major failure with the product, you are entitled to:
Reject the product for a refund or reject the product for an identical replacement, or one similar in value if reasonably available or keep the product and obtain compensation from Vast Furniture for the drop in value of the product caused by the major failure.

Our product images are taken in a studio environment. Please allow for colour variations depending on your monitor settings, device & the lighting environment in your home.