Products & Orders

You can chat with us online, send an email or give us a call and our team will be in touch with an update.

You can enter the promo code on the payment page at checkout.

We’re sorry, we do try out best to have all information - you can chat with us online, send us an email or call and our team will grab the information for you.

Assembly requirements are specified on the product page. Assembly services can be arranged for an additional cost—contact us to discuss.

Most of our items are in stock and ready to deliver. For items on order with a lead time, please refer to the product page for the estimated lead time. Note that lead times are subject to change due to external factors beyond our control. If there are delays, our customer team will contact you to provide updates.

Delivery & Collection

Delivery times vary based on location and partner availability. We aim to deliver within 1-3 weeks, but specific dates or times cannot be guaranteed. Any changes will be communicated via SMS, email, or phone.

We do our best! Our entire product range is housed in our Brisbane Warehouse, and we strive to deliver to most metro and regional areas across Australia. However, there are some states and territories (WA, NT, SA, TAS) that are currently out of our delivery reach. If you're in one of these areas, you may need to arrange your own transportation. Feel free to reach out to us so we can arrange a personalized shipping quote tailored to your location.

We offer a flat rate shipping to QLD, NSW (East Coast) down to VIC. If you can’t see a rate when you check out, please contact our team.

Yes, you can! We offer Click and Collect from our Brisbane, Bundaberg and Coffs Harbour showrooms.

We hold Click and Collect orders for 7 days after you receive your collection notification.

No, payment must be received prior to collection.

Yes, email us with the collector’s details and ensure they bring a copy of the order and matching photo ID.

For safety reasons, our staff cannot load items into your vehicle. Please ensure you have sufficient assistance available to safely load your goods

Product dimensions and weights are available on each product's webpage. Please review this information to ensure your order will fit into your vehicle.

While we take utmost care in preparing your order for collection, we are not liable for any damages, losses, or injuries that may occur during loading, transportation, or use of the collected items. Please inspect your items upon collection and report any issues to our staff immediately for assistance

Returns, Refunds & Cancellations

Yes, cancellations are possible with a 25% fee. Custom orders require the full deposit for cancellation. (whatever is greater).

Because furniture involves significant labor and resources for storage, handling, assembly, and shipping, we are unable to provide free returns for change of mind on a product. However, if you are dissatisfied with your purchase, we can assist with a return at your expense and offer either an in-store credit or refund, subject to a discretionary admin and restocking fee.

In the unfortunate event that your product arrives faulty or is damaged during transit, we are committed to resolving the issue promptly. We will offer to repair, replace, or refund the product based on the nature of the issue and other relevant factors to ensure your satisfaction.

Please refer to refund policy here for our detailed refund policy.

Please ensure you contact our customer service team immediately after receiving your damaged item. You will need to complete our service form and our team will be in touch with 24-48 hour to resolve the issue.

Once we have approved the refund, it will be processed immediately (If paid with credit card/finance). If a refund needs to be processed via bank transfer it will be added to our next payment run. We will be in touch to confirm.