Vast Franchisor Holdings Pty Ltd trading as Vast Interior provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date of sale. Vast Interior guarantees to repair or replace any product with a manufacturing or material defect. Our warranty period is:
One year for all products sold by Vast Interior, including sofa bed and recliner mechanisms, sleeper mattresses, upholstery and cushioning.
Warranty periods commence from the date of purchase.
Application of Australian Consumer Law
These Terms and Conditions are subject to the Australian Competition and Consumer Act 2010 (‘Australian Consumer Law’), which provides that goods must be:
Reasonably fit for any disclosed purpose; and
Reasonably fit for any purpose that we represent; and
Fit for all purposes for which goods of its kind are commonly supplied; and
Acceptable in appearance, free from defects, safe and durable.
For a major failure with the product, you are entitled to:
Reject the product for a refund; or
Reject the product for an identical replacement, or one similar in value if reasonably available; or
Keep the product and obtain compensation from us for the drop in value of the product caused by the major failure.
For a minor failure with the product, you are entitled to:
A refund of the cost of the product; or
Replacement of the product; or
To have the product repaired within a reasonable time.
Subject to the above, and to the extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Further, to the extent permitted by law, we are entitled to limit our liability for a breach of a guarantee, condition or warranty implied by statute.
Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, this Warranty will not apply if:
(a) Repairs to a product are made or attempted by a service provider other than one approved by Vast Interior.
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
(c) The customer uses the product in an abnormal manner - for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
(e) The product is tampered with in any way.
(f) The product’s serial number, as applied by the manufacturer, has been altered or removed from the product.
Vast Interior will pass on any warranty on a mattress provided to it by a mattress manufacturer to you. The warranty period is as specified by the manufacturer.
How to make a claim
To claim under the Warranty, you must:
For all other products, notify Vast Interior Customer Service by emailing firstname.lastname@example.org and return the product for repair/inspection to the location identified by Vast Interior Customer Service.
You will be required to pay for the associated costs (including any freight and insurance charges), unless these costs are significant in which case we will arrange for the product to be assessed either at your premises or ours at our cost.
We will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and in the case of a minor failure, the remedy that will be made available to you. Sometimes we may have to forward the product to the manufacturer or repair agent and liaise with them.
Before a claim will be processed we require proof of purchase from you, which shall comprise the original sales docket receipt or another form of proof of purchase.
We will do our best to resolve the issue in a timely manner.