Change of mind:
Vast Furniture does not accept returned products due to a change of mind. This includes if you simply change your mind, decide you do not like the purchase or have no use for it. Vast Furniture will charge a cancellation fee for orders cancelled by the customer - this fee will be 25% of the total order value.
Minor problems: repair or exchange:
For a minor failure (including damage during shipping) with the product, you are entitled to:
Have the product repaired within a reasonable time frame by a Vast Furniture approved repair agent or a replacement of the product. If this is not completed within a reasonable time frame or the problem is not fixed you are then entitled to a refund or exchange.
Major problems: refund, repair or exchange:
For a major failure with the product, you are entitled to:
Reject the product for a refund or reject the product for an identical replacement, or one similar in value if reasonably available or keep the product and obtain compensation from Vast Furniture for the drop in value of the product caused by the major failure.
Pricing:
Prices on the website indicates metro pricing, pricing may vary for some items in country stores
Service Form:
For all service requests the following form will need to completed.