Lima Sofa Range

Delivery Fee and Area:
Vast Furniture is currently offering a Free Delivery + Free Install + Free Removal offer for customers residing in Cairns through to Sydney coastal regions. Some conditions apply.

Delivery Schedule:
Deliveries are typically scheduled between 6:00 am and 8:00 pm on weekdays, with occasional weekend deliveries. Our courier will contact you the evening before your scheduled delivery via call or text to confirm the delivery timeframe and ensure someone will be available at the delivery location.If you would prefer to pick up from one of our depot locations, please contact us or select ‘click and collect’ at checkout.

Delivery Date:
The specific delivery date is determined by your delivery zone, and we will contact you within 48 hours of your purchase to provide this information. If the date is inconvenient, please contact Vast Furniture to request a more suitable date, and we will make every effort to accommodate your needs.

Delivery Changes:
Delivery dates may be subject to change due to unforeseen circumstances. In such cases, we will notify you of the new delivery date via SMS, email, or phone communication.

Delivery Timeline:
While most online purchases are shipped within 3-5  business days, some may take longer. You will receive confirmation of the exact delivery date via SMS, phone call, or email. 

Delivery Location:
Our delivery service consists of 2 men and a truck. Goods will be installed at your location providing they can reasonably fit through doorways or in a lift and there are no more than 2 flights of stairs.

Installation:
Installation is included in our free delivery offer. This means we will install and assemble your piece, if required as per the manufacturer's instructions. We will also remove all packaging materials used in the transport of your goods.

Removal:
We are currently offering free ‘like for like’ removal of your old furniture piece. This means we are happy to remove your unwanted furniture to make way for your new item. For example if you’ve purchased a dining table and 6 chairs we can take your unwanted table and 6 chairs, saving you time and money.

Recipient Presence:
It is essential that someone is present at the delivery address to receive the order, as our couriers provide an installation service. If you cannot be available to accept the delivery, please contact us to arrange a safe location for your goods.

PO Box Deliveries:
Please note that we are unable to deliver to PO boxes. Please provide a physical address for delivery when placing your order.

Redelivery Fees:
In the event that you are not at home, and there is no secure location to leave the goods, you may incur a redelivery fee. This fee covers the cost of rescheduling and making an additional delivery attempt.

Important Information:
Before placing an order, we recommend reviewing our Return, Repairs, and Refunds Policy, which requires reporting any defective goods within 7 days of receipt. Additionally, familiarise yourself with our Terms and Conditions of Sale when making an online purchase.

Shipping Insurance:
Our free shipping includes full insurance coverage for products lost or damaged during transit.

Out-of-Stock Products:
If a product is out of stock, delivery will be delayed until the item becomes available.

Cancellation Policy (do we want this?):
Vast Furniture reserves the right to charge a cancellation fee for deliveries cancelled by the customer within 48 hours of the scheduled delivery date. This fee covers extra handling and re-warehousing costs for already picked and loaded products.

Delivery costs

To calculate your delivery costs, please select your desired products and enter your postcode at the cart page. Shipping costs are calculated based on the weight and volume of the order, delivery destination & any special requirements of your property. Please note that Vast Furniture & Homewares only deliver to mainland Australia, we do not deliver to addresses that require barge or off-mainland access. We do not deliver to PO Boxes. It is the duty of the customer to provide Vast Furniture with truthful and accurate details of the delivery destination at the time of checkout. Extra costs will be incurred and charged to the customer for delivery to a property that has more than 2 flights of stairs or to a property which has a longer driveway than a standard and reasonable residential driveway.

Estimated delivery date

Vast Furniture endeavours to have all customers contacted by our team within 24-48 hours after successful completion of your order. We endeavour to have all orders dispatched from our warehouse within 2 business days in selected areas only & regional destinations within 7-10 days after contact by our delivery team. Estimated delivery times will depend on where your product is being delivered. If the products are not available for immediate delivery, you will be contacted by our team to advise of an estimated delivery date. We shall use all reasonable endeavours to meet the estimated delivery date, however there may be circumstances beyond our control which may extend the fulfilment date.

Delivery requirements

Vast Furniture requires the person accepting delivery onsite to be over 18 years of age. This person may be asked to provide the driver with proof of their identity and/or age. If it is proved that this person is under 18 years of age than the products will be returned to our depot and all charges relating to storage and re-delivery will be payable by the customer. This person will need to sign for the goods and confirm that they are in good order and condition at the time of delivery. This person will also need to sign to confirm that no property damage has occurred during the deliver. Delivery will take place at the address listed on the sale invoice. If no one is at home for a scheduled delivery, a delivery fee will apply for all re-deliveries payable by the customer. It is the responsibility of the customer to organise the re-delivery.

Lost or damaged product

While Vast Furniture uses the highest quality suppliers & logistics teams, on rare occasions products may be damaged during packaging or lost and damaged during transit.
If your product is delivered and the carton or packaging is in good condition yet once unpacked the product is shown to be damaged, please contact hello@vastinterior.com.au or 07 3160 7555 and one of our team members will manage your case through to completion.

Liability

It is the responsibility of the customer to ensure the correct delivery address and access details are provided to us at the time of sale. Vast Furniture will not be responsible for any costs that arise due to the incorrect delivery address or access details provided by the customer. Vast Furniture will not be liable for any refund of delivery fees paid by you the customer once the delivery service is completed.

Change of mind:

Vast Furniture does not accept returned products due to a change of mind. This includes if you simply change your mind, decide you do not like the purchase or have no use for it.

Minor problems: repair or exchange

For a minor failure (including damage during shipping) with the product, you are entitled to:
Have the product repaired within a reasonable time frame by a Vast Furniture approved repair agent or a replacement of the product. If this is not completed within a reasonable time frame or the problem is not fixed you are then entitled to a refund or exchange.

Major problems: refund, repair or exchange

For a major failure with the product, you are entitled to:
Reject the product for a refund or reject the product for an identical replacement, or one similar in value if reasonably available or keep the product and obtain compensation from Vast Furniture for the drop in value of the product caused by the major failure.

Our product images are taken in a studio environment. Please allow for colour variations depending on your monitor settings, device & the lighting environment in your home.